1. What is this campaign?
It’s a giveaway by OneOne™, the official presenter of Ragnarok Festa 2025. Players across Southeast Asia have a chance to win weekly prizes and an all-expense-paid trip to Bangkok to attend Ragnarok Festa 2025.

2. Who can join this campaign?
The campaign is open to OneOne users residing in Malaysia, Thailand, Philippines, and Indonesia who are aged 18 years and above.

3. How do I enter the campaign?
Users can join the campaign by clicking the 'Enter Now' button on this page. Participants can then earn additional entries by completing tasks listed above.

4. How long is the campaign period?
The campaign runs from 9th October 2025 (6pm GMT+8) until 20 November 2025 (5:00pm GMT+8).

5. When are winners announced?
- Weekly prize winners are announced every Friday during the campaign period.
- The 14 Grand Prize winners will be announced on 21 November 2025 at 5:00pm (GMT+8) on our Instagram (@oneone.games)

6. What are the Grand Prizes?
A 3-day, 2-night all-expense-paid trip to Bangkok, including:
- Round-trip flights
- 5-star hotel accommodation
- Meals arranged by the Organizer
- Ground transfers
- VIP access to Ragnarok Festa 2025
- Exclusive VIP merchandise

7. How many winners will there be?
There will be 14 Grand Prize winners for the trip to Bangkok, plus additional weekly prize winners.

8. What are the weekly prizes?
Prizes will rotate each week to keep things exciting, always keep a look out for what's next!

9. If I win the Grand Prize but can’t travel, can I transfer the prize to someone else?
No. The prize is non-transferable and will be forfeited if you cannot travel on the designated dates.

10. What travel documents do I need?
Winners must ensure they have a valid passport (with at least 6 months validity), visas (if required), and meet all Thai entry requirements.

11. How will winners be contacted?
Winners will be notified by email and announced on the official OneOne™ Instagram account (@oneone.games).

12. Do entries for weekly prizes carry over to the Grand Prize?
Yes. Although weekly prize entries reset every week, the Grand Prize entries accumulate throughout the campaign.

13. Which Ragnarok titles are part of this campaign?
The campaign covers multiple Ragnarok titles, including:
Ragnarok Online, Ragnarok Online Classic, The Ragnarok, Ragnarok Idle Adventure+, Ragnarok Origin, Ragnarok M: Classic, Ragnarok Crush, Ragnarok Back To Glory, and Ragnarok Twilight.

14. Who can I contact for campaign support?
You may contact our customer support via WhatsApp at +628197888110 or email us at [email protected]